Shipping Policy

Last updated: September 5, 2026

Thank you for shopping with Novaire. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delays or delivery problems occur.

Free Shipping on Every Order

Novaire provides free standard shipping on every order, with no minimum purchase required.

Free shipping applies to the standard shipping method selected by Novaire. It does not include expedited shipping, customs duties, import taxes, brokerage fees, or other charges imposed by governmental authorities or third parties.

Order Processing

Orders are typically processed within 1–5 business days after payment is successfully completed.

Business days are Monday through Friday and exclude weekends and public holidays. Orders placed during weekends, holidays, product launches, or periods of unusually high demand may require additional processing time.

After an order enters processing or fulfillment, we cannot guarantee that changes or cancellations can be completed.

Estimated Delivery Time

Our estimated delivery time is:

• United States: 10–30 business days from the order date

• International destinations: 15–45 business days from the order date

These timeframes are estimates, not guaranteed delivery dates. Delivery may occur sooner or later depending on the destination, carrier, customs processing, local postal service, weather, transportation disruptions, peak-season demand, or other circumstances outside Novaire’s reasonable control.

Any shipping estimate displayed on our website refers to business days unless expressly stated otherwise.

Shipping Delays

If we learn that an order cannot be shipped within the timeframe promised at the time of purchase, we will notify the customer and provide the options required by applicable law, which may include consenting to the delay or canceling the unshipped order for a prompt refund.

Carrier delays that occur after an order has shipped do not automatically qualify the order for cancellation or a refund. However, we will provide reasonable assistance with locating a delayed shipment.

Tracking Information

When tracking is available, the customer will receive a shipping-confirmation email containing a tracking number.

Tracking information may take 5–7 business days to begin showing updates after the shipment is transferred to the carrier. Temporary gaps in tracking activity do not necessarily mean that the package has been lost.

Some orders may be shipped in multiple packages and arrive separately. When this happens, separate tracking information may be provided for each shipment.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Novaire is not responsible for delays or delivery failures caused by:

• Incorrect or incomplete addresses;

• Missing apartment, unit, or suite numbers;

• Incorrect postal or ZIP codes;

• Addresses that cannot accept delivery;

• A customer’s failure to collect or accept a package; or

• Address changes requested after fulfillment has begun.

Please contact us immediately at shop.novaire.support@gmail.com if an address needs to be corrected. We will attempt to make the change, but we cannot guarantee that an order can be modified after it has been placed.

If an order is returned because of incorrect customer-provided information, refusal, or failure to collect it, the customer may be responsible for reasonable reshipping costs. Free shipping applies to the original shipment only and does not cover reshipment caused by incorrect information or failed acceptance.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should:

1. Confirm that the shipping address provided was correct;

2. Check with household members, neighbors, reception areas, mailrooms, and other secure delivery locations;

3. Contact the shipping carrier; and

4. Contact Novaire at shop.novaire.support@gmail.com within 7 calendar days of the recorded delivery date.

We will review the available tracking and delivery information and assist with a carrier inquiry when appropriate.

A “delivered” tracking scan does not automatically guarantee a refund or replacement. Each claim will be reviewed based on the available evidence and applicable law.

Novaire reserves the right to request supporting information, including confirmation of the delivery address, carrier correspondence, or a signed declaration of non-receipt.

Lost or Damaged Shipments

A package may be considered lost when the carrier confirms that it cannot be located or when it has shown no meaningful tracking movement for an unreasonable period.

Claims involving lost, missing, or materially damaged shipments must be reported to shop.novaire.support@gmail.com within 7 calendar days after the expected delivery date, confirmed loss, or delivery of the damaged package.

Customers reporting damage should retain the product, packaging, shipping label, and all included materials and provide clear photographs upon request.

After reviewing the claim, Novaire may provide an appropriate resolution, such as a replacement or refund, subject to the circumstances and applicable law.

Stolen Packages

Novaire is not responsible for theft occurring after a carrier has completed delivery to the address supplied by the customer, except where responsibility cannot legally be excluded.

We may assist the customer with a carrier inquiry. Customers may also be asked to file a report with the carrier, building management, or local authorities before further review.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, taxes, brokerage fees, or other import charges imposed by the destination country.

Free shipping does not cover these charges. Unless otherwise stated at checkout, they are not included in the purchase price and are the customer’s responsibility.

Novaire does not control these charges and cannot predict their amount. Customs processing may delay delivery.

Refusing a shipment because of customs charges does not automatically entitle the customer to a full refund. Any refund will be handled according to our Return and Refund Policy and applicable law.

Order Cancellations

Cancellation requests must be submitted as soon as possible to shop.novaire.support@gmail.com.

We will attempt to cancel an order that has not entered fulfillment, but cancellation is not guaranteed.

Once an order has been processed, fulfilled, or shipped, it cannot be canceled and must instead be handled under our Return and Refund Policy.

This section does not limit any cancellation or refund right required by applicable law.

Returns to Sender and Refused Deliveries

Packages may be returned to us because of an incorrect address, failed delivery attempt, refusal, unpaid customs charges, or failure to collect the package.

If a package is returned, we may offer reshipment at the customer’s expense or issue a refund in accordance with our Return and Refund Policy. Reasonable costs incurred because of the return may be deducted from the refund where permitted by law.

Fraud Prevention

Orders may be delayed or canceled if they are flagged for suspected fraud, unauthorized payment activity, address inconsistencies, or other security concerns.

We may request reasonable verification before fulfillment. If an order is canceled for security reasons, the payment will be refunded to the original payment method.

Policy Conflicts

If a shipping representation shown on the product page or during checkout conflicts with this policy, the representation shown to the customer at the time of purchase will control.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.

Contact Us

For shipping questions, contact:

Novaire Customer Support
Email: shop.novaire.support@gmail.com