Terms of service

TERMS OF SERVICE

Last Updated: September 10, 2026

Welcome to Novaire. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, features, and related offerings (collectively, the “Services”).

Throughout these Terms, the terms “Novaire,” “we,” “us,” and “our” refer to Novaire. The terms “you” and “your” refer to any person who accesses our website, uses our Services, or purchases products from us.

By visiting our website, using our Services, or purchasing from us, you agree to be bound by these Terms, as well as any policies referenced or linked on our website, including our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree to these Terms, you should not access or use our Services.

1. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have obtained the consent of a parent or legal guardian where required by law.

You may not use our products or Services for any unlawful, fraudulent, unauthorized, or prohibited purpose.

You may not violate any laws applicable to your use of our Services, including intellectual property, copyright, consumer protection, privacy, or electronic commerce laws.

You must not transmit viruses, malware, malicious code, or any other harmful technology through our website or Services.

A violation of these Terms may result in immediate suspension or termination of your access to the Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service, cancel transactions, restrict access, or terminate accounts where reasonably necessary, including in cases involving suspected fraud, abuse, unauthorized activity, violations of these Terms, or risks to Novaire or other customers.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, reverse engineer, or misuse any portion of the Services without our prior written permission.

Headings used in these Terms are provided for convenience and do not limit or otherwise affect their interpretation.

3. PRODUCT INFORMATION

We make reasonable efforts to display our products, descriptions, specifications, images, colors, features, pricing, and other information as accurately as possible.

However, we do not guarantee that product images, colors, measurements, descriptions, packaging, or other information displayed on your device will be perfectly accurate.

Colors and appearance may vary depending on your screen, lighting, device settings, manufacturing variation, or other factors.

Product packaging, design, labeling, materials, colors, accessories, and other non-essential characteristics may occasionally change without prior notice.

We reserve the right to correct errors or inaccuracies in product information at any time.

4. PRODUCTS AND AVAILABILITY

Certain products may be available exclusively online and may have limited quantities.

All purchases are subject to product availability.

We reserve the right to discontinue, modify, replace, restrict, or limit the sale of any product at any time without prior notice.

We may limit quantities purchased per person, household, order, payment method, address, customer account, or geographic location.

We do not guarantee that products or Services will always remain available.

5. PRICES

All prices displayed on our store are subject to change without notice.

We reserve the right to modify prices, discounts, promotional offers, bundles, or product availability at any time.

The price charged for a product will generally be the price displayed at the time your order is submitted, subject to correction of obvious pricing errors.

Taxes, duties, shipping charges, and other applicable fees may be added where required and will be displayed when applicable during checkout.

6. PROMOTIONS AND DISCOUNTS

Promotional codes, sales, discounts, special offers, and other incentives may be subject to additional terms.

Unless expressly stated otherwise:

Promotions cannot be combined.
Discounts have no cash value.
Discounts cannot be applied retroactively.
Promotions may be modified or discontinued at any time.
Certain products may be excluded.
Discounts may be limited to one use per customer.
Orders reasonably suspected of abusing a promotion may be canceled.

If promotional terms conflict with these Terms, the more specific promotional terms will apply to that promotion.

7. ORDERS

Submitting an order does not guarantee acceptance of that order.

We reserve the right to accept, reject, limit, or cancel an order for legitimate business reasons, including:

Product unavailability
Incorrect pricing
Suspected fraud
Unauthorized transactions
Payment issues
Inventory errors
Duplicate orders
Reseller activity
Promotional abuse
Incorrect shipping information
Technical errors

If we cancel an order after payment has been collected, we will issue an appropriate refund for the canceled portion of the order.

8. ORDER INFORMATION

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.

You are responsible for ensuring that your:

Name is correct
Shipping address is complete
Email address is accurate
Billing information is correct
Payment information is authorized

We are not responsible for delays, failed deliveries, additional fees, or losses caused by inaccurate information provided by the customer.

If you notice an error after placing an order, contact us as soon as possible at:

shop.novaire.support@gmail.com

We cannot guarantee that an order can be modified once processing or fulfillment has begun.

9. PAYMENT

By providing payment information, you represent and warrant that:

You are authorized to use the payment method provided.
The information you provide is accurate.
You authorize us and our payment providers to charge the applicable amount.
You are responsible for any applicable taxes, fees, or charges associated with your purchase.

Payments may be processed by third-party payment providers.

We do not necessarily directly store complete payment card information.

Your use of third-party payment providers may also be governed by their respective terms and privacy policies.

10. FRAUD PREVENTION

We may use fraud prevention, payment verification, risk assessment, and security systems to protect customers and our business.

Orders may be delayed, reviewed, canceled, or refunded when reasonably suspected of:

Fraud
Identity theft
Unauthorized payment activity
Chargeback abuse
Promotional abuse
Reselling violations
Suspicious ordering behavior

We may request additional verification where reasonably necessary before fulfilling an order.

11. SHIPPING AND DELIVERY

Shipping times displayed on our website are estimates unless expressly stated otherwise.

Delivery times may vary depending on destination, carrier performance, customs processing, inventory, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control.

An estimated delivery date is not a guaranteed delivery date.

Once an order has been transferred to a shipping carrier, transportation and delivery may be subject to that carrier's procedures.

Customers are responsible for providing a secure and accurate delivery address.

Additional shipping terms may be described in our Shipping Policy, which forms part of these Terms.

12. INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, brokerage fees, VAT, tariffs, or other charges imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are not included in the product price or shipping charge.

Novaire does not control charges imposed by customs authorities or local governments.

Customers are responsible for complying with applicable import laws in their jurisdiction.

13. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, damaged-item claims, and other post-purchase requests are governed by our Refund Policy.

Our Refund Policy forms part of these Terms.

Customers must comply with any eligibility requirements, deadlines, documentation requirements, and return procedures described in that policy.

Nothing in these Terms is intended to eliminate consumer rights that cannot legally be waived under applicable law.

14. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or materially different from what you ordered, contact us promptly at:

shop.novaire.support@gmail.com

We may request reasonable evidence such as photographs, videos, packaging information, order details, or shipping labels so we can investigate the issue.

Depending on the circumstances and our applicable policies, available remedies may include replacement, refund, store credit, or another appropriate resolution.

15. LOST OR MISSING PACKAGES

If tracking information indicates a package has been delivered but you cannot locate it, you should first check:

Around the delivery location
With household members
With neighbors
With reception, front desk, or mailroom staff
With the shipping carrier

Claims involving lost packages may be subject to investigation with the applicable carrier.

16. REFUSED OR UNCLAIMED DELIVERIES

If a package is refused, abandoned, returned because it was unclaimed, or returned because incorrect shipping information was provided, the customer may be responsible for resulting shipping or handling costs to the extent permitted by law.

Any refund eligibility will be determined according to our applicable Refund Policy and the circumstances of the order.

17. PERSONAL USE AND RESALE

Unless expressly authorized by Novaire, products sold through our store are intended for personal use.

We reserve the right to limit or cancel orders that reasonably appear to be placed by unauthorized dealers, resellers, distributors, or other commercial purchasers.

18. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, applications, payment systems, plugins, integrations, or services.

We do not necessarily monitor or control these third-party services.

Where permitted by law, such third-party services may be provided on an “as is” and “as available” basis.

Your use of third-party tools is at your discretion and may be subject to separate terms imposed by the applicable provider.

19. THIRD-PARTY LINKS

Our website may contain links to websites, services, or resources operated by third parties.

Third-party websites are independent from Novaire.

We are not responsible for the content, accuracy, privacy practices, availability, products, services, or activities of third-party websites.

A link to a third-party service does not necessarily constitute endorsement.

Any transaction you enter into with a third party is between you and that third party.

20. REVIEWS, FEEDBACK, AND USER SUBMISSIONS

If you submit a review, comment, photograph, testimonial, suggestion, idea, message, feedback, or other content to Novaire, you represent that you have the right to provide that content.

You grant Novaire a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise use content voluntarily submitted to us for legitimate business and promotional purposes, subject to applicable law.

You agree that your submissions will not:

Violate another person's intellectual property rights
Violate privacy or publicity rights
Contain unlawful or defamatory material
Contain malware or malicious code
Impersonate another person
Contain fraudulent or misleading information

We reserve the right, but not the obligation, to remove user content that violates these Terms or applicable law.

21. INTELLECTUAL PROPERTY

Unless otherwise stated, all content made available through Novaire, including:

Brand names
Logos
Graphics
Product photography
Videos
Website design
Written content
Advertisements
Product descriptions
Software
Page layouts
Designs
Marketing materials

is owned by, licensed to, or lawfully used by Novaire and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not copy, reproduce, republish, distribute, modify, sell, license, exploit, or commercially use our intellectual property without prior written authorization.

22. PERSONAL INFORMATION

Your submission and use of personal information through our store is governed by our Privacy Policy.

By using the Services, you acknowledge that information may be collected, processed, stored, and shared as described in that Privacy Policy and as permitted by applicable law.

23. ELECTRONIC COMMUNICATIONS

When you visit our website, place an order, contact us electronically, or provide an email address, you consent to receive transactional communications electronically.

These may include:

Order confirmations
Shipping updates
Customer service communications
Security notices
Refund notifications
Account-related communications

Marketing communications will be handled in accordance with applicable consent requirements and our Privacy Policy.

You may unsubscribe from eligible marketing emails using the unsubscribe method provided in those messages.

Transactional communications relating to an active order or customer service request may still be sent where necessary.

24. SMS COMMUNICATIONS

If we offer SMS or text-message marketing and you separately consent to receive it, additional SMS terms may apply.

Consent to receive marketing text messages is not required as a condition of purchasing products unless otherwise permitted by law.

Message and data rates may apply depending on your wireless provider.

25. PROHIBITED USES

You may not use our website or Services:

For unlawful purposes
To solicit unlawful activity
To violate applicable laws or regulations
To infringe intellectual property rights
To harass, threaten, abuse, discriminate against, or harm others
To submit false or misleading information
To upload malware, viruses, or malicious code
To collect personal information unlawfully
To spam, phish, scrape, crawl, or interfere with our Services
To circumvent security protections
To interfere with website functionality
To commit fraud
To make unauthorized transactions
To impersonate another person
To engage in chargeback fraud
To exploit pricing or technical errors
To misuse promotional offers

We reserve the right to suspend or terminate use of the Services for prohibited conduct.

26. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions
Pricing
Promotions
Offers
Shipping charges
Shipping times
Product availability

We reserve the right to correct errors, update information, or cancel affected orders where permitted by law.

If an obvious pricing or technical error results in an incorrect order total, we may cancel the affected transaction and issue an appropriate refund.

27. SERVICE AVAILABILITY

We do not guarantee that our website or Services will always be available, uninterrupted, secure, or error-free.

We may temporarily or permanently modify, suspend, restrict, or discontinue any portion of the Services where reasonably necessary.

Website availability may be affected by maintenance, technical failures, cybersecurity events, third-party providers, or circumstances beyond our reasonable control.

28. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services and products made available through our website are provided on an “as is” and “as available” basis except where an express warranty is specifically provided.

We do not warrant that:

The Services will be uninterrupted or error-free.
All website information will always be complete or current.
The Services will satisfy every user's individual expectations.
Defects will always be corrected immediately.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

29. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Novaire and its owners, officers, directors, employees, contractors, affiliates, agents, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages resulting from the use of, or inability to use, our Services or products.

This may include, where permitted by law, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages.

Where liability cannot legally be excluded entirely, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

30. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Novaire and its affiliates, owners, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, expenses, or reasonable legal costs arising from:

Your material violation of these Terms
Your unlawful use of the Services
Your violation of another person's rights
Fraudulent or abusive activity conducted through your account

This provision does not apply where prohibited by applicable law.

31. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The unenforceable portion will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.

32. TERMINATION

These Terms remain effective unless terminated by you or Novaire.

You may stop using our Services at any time.

We may suspend or terminate access to the Services if you materially violate these Terms, engage in fraudulent or abusive conduct, create security risks, or engage in conduct that may expose Novaire or others to liability.

Provisions that by their nature should survive termination will continue to apply after termination.

33. WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

Any waiver must be legally valid under applicable law.

34. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or operating rules posted on our website, constitute the agreement between you and Novaire regarding your use of the Services.

Any ambiguity in these Terms will not automatically be interpreted against either party solely because one party drafted them.

35. GOVERNING LAW

These Terms and any transaction involving Novaire will be governed by the laws applicable to the transaction and the parties involved, without limiting any mandatory consumer rights provided by the jurisdiction in which the customer resides.

Nothing in these Terms is intended to deprive a consumer of protections that cannot legally be waived.

36. DISPUTE RESOLUTION

Before initiating formal legal proceedings relating to a purchase or the Services, you agree, where permitted by law, to first contact us and make a reasonable attempt to resolve the issue directly.

Contact:

shop.novaire.support@gmail.com

Nothing in this section prevents either party from exercising rights or remedies that cannot legally be restricted.

37. FORCE MAJEURE

Novaire will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including:

Natural disasters
Severe weather
War
Civil unrest
Government actions
Labor disruptions
Transportation interruptions
Carrier delays
Customs delays
Internet outages
Cyberattacks
Epidemics or pandemics
Supplier disruptions
Power failures
Other events beyond our reasonable control

This provision applies only to the extent permitted by applicable law.

38. CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms from time to time.

The current version will be posted on our website together with an updated “Last Updated” date.

Changes will become effective when posted unless applicable law requires otherwise.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms to the extent permitted by law.

39. CONTACT INFORMATION

Questions regarding these Terms of Service, your order, or our Services may be sent to:

Novaire Customer Support

Email: shop.novaire.support@gmail.com

We aim to address legitimate customer inquiries as efficiently as reasonably possible.

Last Updated: September 10, 2026